It answers from your sources
Product sheets, terms, FAQ, procedures: Fair Call and Fair Chat look for the answer there and cite the source.
Customer service and support
A customer service that answers right away, without improvising
Recurring questions are handled by phone and on your website, from your documents. Complex requests reach your team with their full context.
The problem
Your support team mostly answers the same questions.
Always the same requests
Delivery times, warranties, instructions, order tracking: a large share of calls could be settled in a sentence.
Waiting times that annoy
Hold music and promised callbacks that never happen damage customer satisfaction.
Little visibility on pain points
Without call analysis, recurring problems reach product or quality teams late.
How Fairwai handles it
Support that learns from your documents and your calls.
Three products, one goal: customers served quickly and well.
It opens the request
When a human is needed, it notes the issue and the order number and passes on the complete file.
You analyse the calls
Fair Note summarises your team’s calls and highlights the recurring friction points.
What changes
Less waiting for your customers, less repetition for your team.
- Sourced answers. Every answer comes from your documents, never from invention.
- Escalation with context. Your technician knows what it is about before picking up.
- Pain points identified. The topics that keep coming back stand out in the summaries.
- Phone and website. The same knowledge base on every channel.
Call excerpt, home appliance retailer
CustomerMy washing machine shows an E21 error. What should I do?
ClaireThe E21 error points to a drainage problem. First check the filter at the bottom right of the machine. If the error persists, I will open a service request. Is your appliance still under warranty?
CustomerYes, bought in March.
ClairePerfect. I am logging the request, and the technical service will call you back within 24 hours.
Support request opened: E21 error, under warranty, callback within 24 hours.
Integrations
Linked to your CRM and tracking tools.
HubSpot
Salesforce
Zoho CRM
Slack
Make
n8nHow does the agent know my products?
It learns from your website and the documents you give it: product sheets, warranty terms, FAQ, procedures. When you update your documents, the change is picked up.
Can it access order tracking?
Not by default. Without access to your tools, it says so, notes the order number and arranges a callback. A connection to your tools is possible through Make, Zapier, n8n or a webhook.
What does it do if the customer is unhappy?
It stays courteous, rephrases the problem and offers to pass it to a team member, as a priority if you have set it up that way.
Does Fair Note record my team’s calls?
Yes, if your phone system is connected (3CX, Yeastar, Aircall, Unyc, Sewan): every call is transcribed and summarised with its friction points.
These solutions may also interest you
All solutionsThe easiest way is to hear it.
One minute on the phone with Claire, our voice agent, then 30 minutes with the team if you’d like.