It answers on your website
Fair Chat gives information on products, delivery and returns, from your pages.
AI for retail
Your customers get an answer, in store and online
On your website, Fair Chat informs your visitors about your products and their orders. On the phone, Fair Call answers while you serve customers at the counter.
The problem
The customer at the counter comes before the phone.
The phone during the rush
Serving at the till or answering the phone: you have to choose, and someone is always waiting.
Always the same questions
Opening hours, stock, delivery, returns: simple answers that take time.
Visitors who leave
Without an immediate answer on your website, a hesitant visitor closes the page.
How Fairwai handles it
One more sales assistant, on all your channels.
It knows your catalogue, your hours and your terms.
It picks up the phone
Fair Call gives opening hours and takes bookings and click-and-collect orders.
It hands over
A special request? It passes it to the team with a summary of the conversation.
What changes
More sales, fewer interruptions.
- Instant answers. Your visitors no longer wait to make up their minds.
- The chat that calls. When it is simpler, Fair Chat offers to call the customer.
- Bookings taken. Table, appointment or in-store pick-up.
- A single knowledge base. The same knowledge on the phone and on the website.
On a bike shop’s website
VisitorDo you have the urban electric bike in size M in store?
ClaireAccording to our catalogue, size M is available in store. You can come and try it Tuesday to Saturday, 10am to 7pm.
VisitorCan I reserve it for Saturday?
ClaireOf course. Leave me your name and number, and I will put it aside for Saturday.
Reservation passed to the shop · urban bike size M, Saturday.
Integrations
Plugged into your sales tools.
WhatsApp
Google Sheets
HubSpot
Google Agenda
Make
ZapierHow do I install Fair Chat on my website?
Fair Chat reads your website, you review its answers, then you paste one line of code. It works with most websites, including online shops.
Does it know my stock levels?
It answers from the information published on your website and your documents. For real-time stock, a connection to your tools is possible through Make, Zapier or n8n.
Can it take orders by phone?
It can note a click-and-collect order or a booking and pass it on to you; payment stays handled by your usual tools.
Does it speak several languages?
Yes, it answers in the customer’s language, which is useful for tourist customers.
Every customer deserves an answer.
Create your AI chatbot from your website, or talk it over with the team.