It answers practical questions
Opening hours, address, access, listed fees, documents to bring: from your own information.
AI medical receptionist
Your patients get an answer, even during your consultations
Fair Call answers your practice’s calls 24/7: appointment booking, opening hours, directions, documents to bring. Requests that need you are passed on, and emergencies are redirected.
The problem
The phone rings while you are treating patients.
Calls during treatment
Picking up interrupts the consultation; not picking up leaves a patient without an answer.
Appointments by phone
A large share of calls is about booking, rescheduling or cancelling an appointment.
A receptionist that is hard to afford
A full-time receptionist is out of reach for many practices, especially solo ones.
How Fairwai handles it
A reception tuned to your practice.
The agent sticks to practical information and never gives medical advice.
It manages appointments
Booking, rescheduling and cancelling according to your slots, connected to your online calendar.
It redirects emergencies
If the caller describes an emergency, it directs them to the emergency services (112), following the instructions you have set.
What changes
Fewer interruptions, patients better looked after.
- Appointments 24/7. Patients book in the evening and at weekends, with no waiting.
- No medical advice. It gives practical information, never a diagnosis.
- Data in Europe. Hosting in France / Europe, encryption, GDPR compliance.
- Fair Note as an option. For your team and coordination meetings.
Call excerpt, physiotherapy clinic
PatientHello, I have a prescription for ten sessions, and I would like to start next week.
ClaireOf course. I can offer you Monday at 9:30am or Wednesday at 5pm. Please remember to bring your prescription and your health insurance card.
PatientWednesday at 5pm is perfect.
ClaireThat is booked. You will receive the confirmation by text.
Appointment added: Wednesday 5pm, first session on prescription.
Integrations
With your online calendar and phone system.
Google Agenda
Outlook
Calendly
3CX
Yeastar
Aircall
Unyc
Sewan
WhatsAppDoes the agent give medical advice?
No. It only gives practical information (opening hours, access, appointments). For any medical question, it takes a message or directs the caller to the emergency services, following your instructions.
Is it compatible with my medical scheduling software?
It connects to Google Calendar, Outlook, Calendly and Cal.com. For other software, it can take the request and pass it on to you; let’s talk about it during a demo.
Where is the call data hosted?
In France and the European Union, encrypted, in line with the GDPR. You can delete it at any time.
Can I limit it to closing hours?
Yes: it can answer only in the evening, at weekends and during your consultations, when nobody picks up.
The easiest way is to hear it.
One minute on the phone with Claire, our voice agent, then 30 minutes with the team if you’d like.